Send in Terms of Use

Repair Terms and Conditions


  • 1. Services and Products
    • 1.1 Services. For service orders, Repair.Dental will service your product as described to you for the estimated charges stated, unless such charges are revised with your prior oral or written consent. Unless otherwise stated, Repair.Dental will provide repair or replacement services to address a defect in the materials or workmanship of a product.
    • 1.2 Parts and Labor. Repair.Dental may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In servicing your product, Repair.Dental may use parts or products that are new or refurbished and equivalent to new in performance and reliability. Repair.Dental will retain the replaced part or product that is exchanged during service as its property, and the replacement part or product will become your property. If applicable law requires Repair.Dental to return a replaced item to you, you agree to pay Repair.Dental the retail cost of the replacement item and shipping.
    • 1.3 Service Options. Repair.Dental will provide service through one of the following options and will choose which method of providing service depending on the circumstances, in particular depending on the type of Apple product:
      • 1.3.1 Direct Mail-In Service. If Repair.Dental determines that your product is eligible for Direct Mail-In Service, you will ship your product to repair service location in accordance with Repair.Dental's instructions.Repair.Dental may provide prepaid way bills, and may send you packaging material. Once service is complete, the repair service location will return the repaired product or provide a replacement product to you.
      • 1.3.2 Changes to Service Options. Repair.Dental reserves the right to change at any time the service options available to you.
    • 1.4 Service Exclusions and Diagnostic Fee. Repair.Dental may charge you a diagnostic fee (including shipping charges) if Repair.Dental inspects your product and determines that
      (i) your product does not require service,
      (ii) additional labor or parts are required that were not specified in the original estimated charges and you do not agree to authorize service based on Repair.Dental's revised estimated charges, or
      (iii) service cannot be performed because the serial number has been altered, defaced or removed or the product has failed due to accident, abuse, liquid spill or submersion, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Repair.Dental, unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes ("Service Exclusions"). Repair.Dental will return your product to you without servicing it and may charge you the Diagnostic Fee.
    • 1.5 Exceptions to Coverage. Service under this Agreement is offered and valid only to residents located in Canada and to the residents located in the fifty states of the United States of America and the District of Columbia.. Service under this Agreement is not available where prohibited by law.
    • 1.6 Delivery. Repair.Dental may provide an estimate on when a replacement product or shipping box to facilitate service will be shipped to you. Once your order has been prepared for shipment or has shipped, Repair.Dental is unable to change the shipping address.
    • 1.7 Customer's Responsibility.
      • 1.7.1 Repair.Dental will provide you with shipping and packing instructions. You will be responsible for products or parts that are lost or damaged as a result of failure to follow them.
      • 1.7.2 Abandoned Property. Unless you provide alternative instructions, Repair.Dental will ship your repaired or replacement product to the mailing address you furnished when you authorized service. If your product is returned to Repair.Dental because delivery could not be completed at the address given, Repair.Dental will attempt to contact you for an alternative mailing address. If you do not provide an address at which Repair.Dental or its agent may deliver your product within sixty (60) days after the original delivery attempt, Repair.Dental will notify you that it considers your product to be abandoned.
      • 1.7.3 Information on Service. During the service ordering process you must provide a description of the issue that is affecting your product, so that Repair.Dental understands and may replicate the issue.
      • 1.7.4 Disclosure of Unauthorized Modifications: Repair.Dental will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Repair.Dental. If damage results, Repair.Dental will seek your authorization for any additional costs for completing service even if the product is covered by warranty. If you decline authorization, Repair.Dental may return your product unrepaired in the damaged condition without any responsibility.
  • 2. Orders and Payment
    • 2.1 Payment. Terms of payment are within Repair.Dental's sole discretion, and unless otherwise agreed to by Repair.Dental, payment details must be received prior to acceptance of an order.
    • 2.2 Payment Methods. Repair.Dental allows you to make purchases or place orders (that require security for the return of the replaced part or product) using credit card, debit card or check card when applicable and acceptable in the Country where the service is provided or some other prearranged payment method unless Repair.Dental has agreed to some other credit terms. When you provide Repair.Dental with your card information, Repair.Dental will obtain a pre-approval from the card company for the amount of the order, which may result in a corresponding block on your available credit while the pre-approval remains in place. Repair.Dental will not bill your credit card or process a transaction under your debit or check card until your order is processed. Repair.Dental may not be able to accept credit, debit, or check cards associated with a billing address outside of the country site. Debit cards and check cards may have daily spending limits that could delay the processing of your order substantially. Repair.Dental requires the credit, debit, or check card security code for your card to protect against the unauthorized use of your credit card by other persons. The security code is an individual three or four digit number specific to your card that may be printed on the face of your card above the embossed account, or on the back of your card, on the signature panel.
    • 2.3 Prices. Repair.Dental endeavors to offer you competitive prices on current Repair.Dental products and services. Your total order price will include the price of the product or service on the day of order processing. Dentals reserves the right to change prices for products or services displayed at any time and particularly to correct pricing errors that appear.
    • 2.4 Confirmation. Repair.Dental will send you a confirmation of your order via email shortly after receipt.
    • 2.5 Refunds. Except as described in the Warranty and Limitation of Liability section below, Repair.Dental does not provide refunds for service orders.
  • 3. Warranty and Limitation of Liability
    • 3.1 Service Warranty. For all service orders, Dentals warrants that (1) services performed will conform to their description for ninety (90) days from the date of service,
    • 3.2 Some states, provinces and jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so these limitations or exclusions may not apply to you. The express limited warranty gives you specific legal rights, and you may also have other rights that vary by state, province or jurisdiction.
  • 4. General
    • 4.1 Typographical Errors. Repair.Dental is not responsible for typographical errors. Repair.Dental reserves the right to cancel any order you have placed if there was a typographical error concerning the pricing or availability of any item you ordered when you placed the order.
    • 4.2 Change Terms. Repair.Dental reserves the right to change this Agreement at any time.
    • 4.3 Cancellation. Upon acceptance of a service order, Repair.Dental initiates service and consequently a service order may not be cancelled and you cannot withdraw from the contract.
    • 4.4 Product/Service Changes. Repair.Dental may make changes to any products or services offered online, or to the applicable prices for any such products or services, at any time, without notice. The information provided online with respect to products and services may be out of date, and Repair.Dental makes no commitment to update the information provided online with respect to such products and services.
    • 4.5 Access online. Repair.Dental reserves the right to do any of the following, at any time, without notice:
      (1) to modify, suspend or terminate operation of or access to its online pages, or to any portion of its online site, for any reason;
      (2) to modify or change its online pages, or any portion thereof, and any applicable policies or terms; and
      (3) to interrupt the operation of its online site, or any portion thereof, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
    • 4.6 Governing Law. The laws of the country where you ordered service or product will govern this Agreement.
    • 4.7 No Changes to the Agreement. No Dentals employee or agent has the authority to vary any of the terms and conditions governing any transaction.
    • 4.8 Unenforceable Terms. If any of the aforementioned terms are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such term shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the term, so that the terms shall remain in full force and effect.
    • 4.9 Waivers. Dental's failure to insist on or enforce strict performance of this Agreement shall not be construed as a waiver by Dentals of any provision or any right it has to enforce these policies, nor shall any course of conduct between Repair.Dental and you or any other party be deemed to modify any provision of these terms.
    • 4.10 No Third Party Beneficiaries. These terms shall not be interpreted or construed to confer any rights or remedies on any third parties.
    • 4.11 Data Protection. You agree and understand that it is necessary for Dentals to collect, process and use your data in order to process sales, perform service and confirm compliance with applicable laws. Dentals will maintain and use your personal data in order to allow you to exercise your rights arising from the service of your product and for quality and service related purposes
    • 4.12 Subcontractors. Repair.Dental may subcontract with other service providers for the service of your product.
    • 4.13 Conflict of Terms; Services in English. In the event of a conflict between different translations of these terms, the English translation will prevail. Certain support services and related documents may be available in English only.
    • 4.14 Complete Agreement; Force Majeure. This Agreement governs service transactions accepted by Dentals. No other oral or written terms or conditions apply. Dentals does not authorize any variance or modification of this Agreement Repair.Dental is not responsible for any failures or delays in performing service or delivering your product or a replacement product that are due to events outside Repair.Dental's reasonable control.