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<h2 style="text-align:justify">Reading the Signs in the Right Order</h2>

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DEXIS engineered the IXS to be tougher than the Gendex GXS-700 it builds on, with a reinforced cable and a protective housing. That changes how problems tend to show up. On an IXS, early warning signs are often on the software or connection side, while physical damage, when it happens, is usually obvious. The seven signs below run roughly from early and software-related to urgent and physical.

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<h2 style="text-align:justify">1. Detection Takes Longer Than Usual</h2>

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If the IXS takes noticeably longer to be recognised when plugged in, check that the DEXIS IO Sensor Driver is installed and current on that computer, and try a different USB port. DEXIS describes calibration as downloading automatically when the sensor is plugged in, so a slow or unstable connection can delay readiness.

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<h2 style="text-align:justify">2. It Works in One Room but Not Another</h2>

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Because the IXS is designed to move between operatories, room-to-room differences are common. If it works on one computer and not another, the problem is almost always that computer&#39;s driver, software or USB set-up, not the sensor.

<h2 style="text-align:justify">&nbsp;</h2>

<h2 style="text-align:justify">3. Software Updates Keep Failing or Prompting</h2>

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DEXIS lists automated updates through DEXIS Software Manager. Repeated update failures can interrupt normal use. This is a software-support issue, so DEXIS remote assistance is the right first contact.

If you are unsure whether a problem is software or hardware, the <a href="https://repair.dental/contact">Repair.Dental team</a> can help you think it through.

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<h2 style="text-align:justify">4. Images Show Unusual Noise or Artifacts</h2>

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DEXIS describes the IXS as producing images with improved contrast and less noise. If image quality drops, first confirm the correct sensor and size are selected in your software, check positioning and orientation, and compare with another sensor. Artifacts that appear on every image regardless of technique suggest an internal fault.

<h2 style="text-align:justify">&nbsp;</h2>

<h2 style="text-align:justify">5. The Sensor Disconnects When the Cable Moves</h2>

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DEXIS designed the IXS cable to resist twisting and tugging and says it should never need replacing. If disconnection still follows cable movement, look closely for crush damage or a cut. Do not tape or splice the cable.

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<h2 style="text-align:justify">6. Visible Damage to the Cable or USB End</h2>

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Cuts, crush marks, exposed shielding or a loose USB housing are reasons to stop using the sensor. Physical damage cannot be fixed with software.

Look along the whole cable length, not just the ends. Damage from a chair base or cart wheel can sit in the middle of the cable, where it is easy to miss during a quick glance.

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<h2 style="text-align:justify">7. A Cracked or Deeply Bitten Housing</h2>

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DEXIS says the IXS handles more bite force without cosmetic damage than the GXS-700, but impact and extreme bite force can still crack a housing. A cracked housing should never go back into a patient&#39;s mouth.

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Using the IXS positioning holders consistently, and asking patients not to bite down hard on the sensor itself, both help reduce the risk of housing damage.

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<h2 style="text-align:justify">Why Software Signs Come First on the IXS</h2>

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DEXIS has put a lot of engineering into the IXS cable and housing, and it relies on stored calibration, automatic updates and health monitoring to keep the sensor running. That shifts the balance. A sensor that misbehaves is now more often affected by a missing driver, a blocked update or a workstation change than by a physical fault, which is why the first three signs point to the software side.

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That is good news for practices, because software-side problems can often be resolved quickly through DEXIS remote assistance without the sensor leaving the building.

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<h2 style="text-align:justify">Keeping a Record Helps Every Sign</h2>

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Whichever sign you notice, write down the date, the room and computer, what you saw and what you tried. When the same sign repeats, or when a software sign is followed by a physical one, that record helps DEXIS support or a repair provider understand what is happening much faster.

<h2 style="text-align:justify">&nbsp;</h2>

<h2 style="text-align:justify">Planning for a Sensor Being Out of Service</h2>

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If the IXS needs to come out of use, think about how imaging appointments will be covered. Because DEXIS designed the IXS to move between operatories, another IXS in the practice can often be shared temporarily, provided each computer it is plugged into has the DEXIS driver installed. If the practice has only one sensor, schedule imaging-heavy appointments carefully until the issue is resolved.

&nbsp;

<h2 style="text-align:justify">What to Do at Each Stage</h2>

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<ul>
	<li>
	Signs 1 to 3: check drivers, ports, software and updates. Contact DEXIS support for software problems.
	</li>
	<li>
	Sign 4: check technique and settings, then compare sensors.
	</li>
	<li>
	Signs 5 to 7: stop using the sensor and arrange assessment.
	</li>
</ul>

&nbsp;

If the IXS is within its first year, DEXIS lists an unconditional warranty with next-day replacement for performance issues, and the DEXIS Complete plan extends coverage for the life of the product. Outside coverage, Repair.Dental&#39;s <a href="https://repair.dental/services/xray-sensor-repair">X-ray sensor repair services</a> list DEXIS IXS, and you can <a href="https://repair.dental/print-shipping-label-services">start a repair</a> when ready. To see how other practices have found the service, read <a href="https://repair.dental/reviews">verified customer reviews</a>. For broader checks, see our <a href="https://repair.dental/repairguru/x-ray-sensors/common-dexis-sensor-issues-a-comprehensive-troubleshooting-guide-for-dentists">DEXIS sensor troubleshooting guide</a>.

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For more insights on professional dental equipment repair, please visit&nbsp;<a href="https://repair.dental/">Repair.Dental</a> or follow us on&nbsp;<a href="https://www.facebook.com/repair.dental">Facebook</a> &amp;&nbsp;<a href="https://www.instagram.com/repair.dental/">Instagram</a>.

From slow detection to visible cable damage, seven signs your DEXIS IXS sensor needs attention, what  causes each and when to stop using 

7 Signs Your DEXIS IXS Sensor Needs Help | Repair.Dental