Why a Durable Sensor Still Needs Careful Handling

DEXIS designed the Ti2 to be tougher than the sensor it replaced. DEXIS says the housing was engineered for twice the durability of previous generations, and the cable uses an aramid-fiber reinforced construction. That is real progress. It does not mean handling no longer matters.

Sensor damage usually comes from everyday events: a cable pulled at an angle, a patient biting down, a sensor dropped onto a hard floor, or a harsh chemical used on the wrong surface. The habits below are built around the specific features DEXIS designed into the Ti2.

Dexis Ti2 Care Protect Cable and Housing on Repair Guru

Feature: The WiseAngle Cable Design

DEXIS describes the WiseAngle cable design as reducing stress on the sensor-to-cable connection. That connection is one of the most common failure points on any intraoral sensor.

Habits that support it

Hold the sensor body, not the cable, when positioning and removing it.
Avoid sharp bends right at the point where the cable meets the sensor.
Do not let the sensor hang by its cable from the chair or counter.

Feature: The Welded Cable-to-USB Connection

DEXIS says the cable's external jacket extends over and is "welded" to the USB housing to resist separation. The USB end still takes stress whenever it is unplugged.

Habits that support it

Unplug by holding the USB housing, never by pulling the cable.
Route the cable so chairs and carts cannot roll over it.
Coil the cable loosely for storage instead of wrapping it tightly.

Feature: A Disinfectant-Resistant Housing

DEXIS describes the Ti2 housing as a highly engineered thermoplastic resin that stands up to heavy use and a wide variety of disinfectant chemicals. That makes infection control easier, but the right products and methods still come from DEXIS's instructions for use.

Habits that support it

Use a barrier sheath for every patient, as your infection-control protocol requires.
Disinfect using products and methods that DEXIS lists as compatible.
Never autoclave the sensor unless the manufacturer's instructions specifically allow it.

Feature: PerfectSize Design and Positioning Holders

DEXIS designed the Ti2 as a one-size-fits-all sensor with rounded corners and smooth edges. Using the matching holders helps keep the sensor stable and away from direct bite force.

Use the DEXIS holders designed for the Ti2 rather than improvised positioning.
Ask patients not to bite down hard on the sensor itself.
Inspect holders for cracks, which can let the sensor shift.

Storage Between Patients and Overnight

Many sensor injuries happen when the sensor is not in use. A sensor left on a tray can be knocked to the floor; a cable left trailing can be caught by a chair or a cart. Give the Ti2 a consistent home in each operatory where the sensor sits securely and the cable hangs freely without tight bends.

Store the sensor in its designated holder or garage, not loose on the counter.
Keep the cable clear of chair bases, foot controls and cart wheels.
At the end of the day, coil the cable loosely and check it for damage.

Training the Whole Team

Sensor handling is often learned informally, which means habits vary from person to person. A short walkthrough for every new team member, covering how to hold, position, remove, disinfect and store the Ti2, protects the sensor more than any single feature can. Revisit it whenever damage is found, so the team understands what happened and how to prevent it.

A Quick Daily Inspection

Check	What to look for	If you find a problem
Sensor housing	Cracks, deep bite marks, chips	Stop using it and seek advice
Sensor-to-cable joint	Kinks, cuts, exposed fibers	Stop using it and seek advice
Cable length	Crush marks, nicks, flattened sections	Arrange an assessment
USB end	Loose housing, bent connector	Arrange an assessment
Holders	Cracks or loose fit	Replace the holder

Software Health Is Part of Sensor Care

DEXIS lists automatic software updates and device health monitoring through Connect Pro. Keep the DEXIS IO Sensor Driver and your imaging software up to date as DEXIS recommends. Many apparent sensor problems turn out to be driver or software conflicts. If you would like a second opinion on a recurring issue, the Repair.Dental FAQ answers common questions about sensor service.

What a Damaged Sensor Usually Tells You

When damage does appear, it often points back to a specific habit. Bite marks on the housing suggest positioning without holders. Kinks near the sensor suggest the cable is being bent at the joint. A loose USB end suggests the sensor is unplugged by the cable. Treat each finding as a clue for the team, not just a repair.

When Care Is Not Enough

If you find physical damage, stop using the sensor and check coverage with DEXIS first, especially in the first year of ownership. Outside coverage, Repair.Dental's X-ray sensor repair services can be discussed with the Repair.Dental team. For general sensor troubleshooting across DEXIS models, see our DEXIS sensor troubleshooting guide, and browse the RepairGuru article library for more equipment care advice.

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DEXIS Ti2 Care: Protect Cable and Housing | Repair.Dental