The First Question Is Not "Who Repairs It?"

When a DEXIS Ti2 sensor stops capturing, produces poor images, or disconnects mid-appointment, the instinct is to find someone to fix it fast. The better first question is: what coverage does this sensor already have? DEXIS built the Ti2 with unusually strong manufacturer support, and in many cases that support is the right starting point.

This guide explains the routes available, in the order most practices should consider them, and where an independent X-ray sensor repair assessment fits in.

Route One: DEXIS Coverage in the First Year

According to DEXIS, the Ti2 includes an unconditional warranty with every purchase, covered by the DEXIS Premier coverage tier during the first year of ownership. DEXIS lists no-charge, next-day replacements for performance issues, unlimited telephone and remote technical assistance, and automatically pushed software updates.

If your Ti2 is within that first year, contact DEXIS first. An independent repair during that period may not make sense when the manufacturer offers replacement.

Route Two: DEXIS Connect Pro Monitoring

DEXIS describes Connect Pro as an IoT-based service that monitors sensor health and can schedule automatic support calls or next-day replacements if an issue is detected. If your practice uses Connect Pro, check whether it has already flagged a problem or arranged support.

Route Three: The DEXIS Complete Plan

DEXIS states that its DEXIS Complete plan is available for the life of the product. If your practice has extended coverage, review its terms before arranging any third-party service.

Route Four: An Independent Repair Assessment

Independent assessment becomes worth discussing when:

The sensor is outside manufacturer coverage.
The practice did not extend coverage, or the plan has lapsed.
The practice wants a second opinion on a specific fault, such as cable or connector damage, before buying a replacement.

Repair.Dental's DEXIS sensor repair page describes its DEXIS services. Because the Ti2 is a newer model, contact the Repair.Dental team to confirm the options for your specific sensor before sending it.

Dexis Ti2 Sensor Issue Warranty on Repair Guru

Which Route Fits Your Situation?

Your situation	Most sensible first step
Ti2 is in its first year	Contact DEXIS about warranty replacement
Connect Pro has flagged an issue	Follow the support DEXIS has arranged
Covered by DEXIS Complete	Check plan terms with DEXIS
Outside coverage, physical damage visible	Discuss an independent assessment
Outside coverage, problem unclear	Run basic software and connection checks, then seek advice

Before You Choose Any Route: Rule Out the Simple Causes

Some Ti2 problems are not sensor failures at all. DEXIS lists the Ti2 as using the DEXIS IO Sensor Driver and working with DTX Studio Clinic and DEXIS Imaging software. A driver issue, a software update or a USB port problem can stop capture just as effectively as a damaged sensor.

Restart the imaging software and the computer.
Try another USB port on the same computer.
Try the sensor on another operatory computer that already has the DEXIS driver installed.
Check whether a recent software or operating system update coincided with the problem.

Our existing DEXIS sensor troubleshooting guide explains more checks that apply across DEXIS models.

Information to Gather Before You Call Anyone

Whichever route you take, the conversation goes faster with the right details at hand:

Purchase date and supplier, which decide whether first-year DEXIS coverage applies.
Coverage status, including whether the practice extended protection through DEXIS Complete.
What you see: no detection, disconnection, poor images or visible damage.
When it started, and whether it coincided with a software update, a drop or a bite incident.
The software in use, such as DTX Studio Clinic or DEXIS Imaging Suite.

Why Physical Damage Changes the Conversation

Manufacturer support and independent repair tend to handle different kinds of problems well. Software, driver and performance issues often suit DEXIS's remote support and monitoring. Visible physical damage, such as a cut cable or a cracked housing, is where practices most often weigh replacement against repair. Knowing which kind of problem you have makes the decision clearer.

What Not to Do While You Decide

Do not open the sensor housing or try to repair the cable yourself.
Do not keep using a sensor with exposed wires or a cracked housing in patients' mouths.
Do not change X-ray generator settings to "compensate" for poor images without guidance. Image problems should be diagnosed, not worked around.

Planning for Downtime

Many practices rely on a single sensor per operatory. If the Ti2 is out of service, consider whether another sensor can be moved temporarily, and plan imaging-heavy appointments accordingly. If you need to talk through options, Repair.Dental can be reached by phone at 1-855-533-3399.

The Right Next Step

Start with the coverage you already have. If your Ti2 is outside DEXIS coverage and you want a second opinion, explore Repair.Dental's X-ray sensor repair services and get in touch to confirm Ti2 options. Curious how other practices have found the process? See verified customer reviews.

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DEXIS Ti2 Sensor Issue? Warranty or Repair | Repair.Dental