Three Options, Not Two

When an older sensor fails, the usual question is "repair or replace?" With the DEXIS Titanium, there is a third option. DEXIS has introduced the Ti2 as the Titanium's successor, so practices can repair the Titanium, replace it like for like, or move to the newer model. The right choice depends on what has failed, what coverage you have and how your practice works.

What the Titanium Was Built to Do

DEXIS describes the Titanium as its PerfectSize sensor for every patient, with a TrueComfort design, CleanCapture technology for improved tissue contrast, an aramid-reinforced cable and a thermoplastic resin housing redesigned for tensile strength. It also included a smart sensor health system for remote diagnosis. Many Titanium sensors are still in daily use, which is why the decision deserves care.

Step One: Check Your Coverage

Before anything else, find out whether your Titanium is covered by a DEXIS plan. DEXIS describes its DEXIS Complete plan as available for the life of the product. If you have active coverage, contact DEXIS first.

Why the Decision Is Different for an Older Model

With a newer sensor, manufacturer coverage often settles the question. With an older model like the Titanium, more sensors are outside their original warranty, accessories are already paid for, and the team knows the sensor well. Those factors can make repair attractive. At the same time, a successor model with newer features exists. Weighing both honestly is the point of this guide.

Dexis Titanium Repair Replace or Upgrade on Repair Guru

Step Two: Identify What Has Failed

Software, driver or workstation problems

If the sensor works on another computer, the sensor itself may be fine. These problems rarely justify repair or replacement.

Cable or connection damage

Damage at the sensor-to-cable joint or along the cable is a common reason practices consider repair rather than replacement. Repair.Dental's X-ray sensor repair page lists DEXIS Titanium among the sensors it services.

Housing or internal damage

A cracked housing or persistent image artifacts suggest more serious damage. This is where replacement or upgrade is most often weighed against repair.

Comparing the Three Options

Consideration	Repair the Titanium	Replace like for like	Upgrade to Ti2
Best suited to	Contained damage, such as cable issues	Practices standardised on Titanium	Practices ready to move to the current model
Workflow change	None	None	New sensor features and accessories to learn
Holders and accessories	Keep existing	Keep existing	Ti2 has its own holders
Coverage	Depends on repair provider terms	Depends on supplier	New-purchase DEXIS warranty applies
Key question	Is the damage repairable?	Is a Titanium still available to you?	Do the Ti2's features suit your practice?

Repair.Dental does not quote prices here, because costs depend on the damage found. An assessment is the reliable way to compare.

When Repair Often Makes Sense

The sensor still produces good images, but the cable or connection is damaged.
The practice wants to keep its existing workflow and holders.
The sensor is outside DEXIS coverage.

When Upgrading Often Makes Sense

The housing is cracked or the sensor has repeated failures.
The practice wants features DEXIS lists for the Ti2, such as Connect Pro monitoring and integrated AI findings.
Several Titanium sensors are ageing at the same time.

How Downtime Changes the Decision

For many practices, the deciding factor is not the sensor itself but the time without it. A practice with one sensor per operatory and a spare can afford to wait for a repair assessment. A practice that relies on a single Titanium for all intraoral imaging may weigh speed more heavily. Neither choice is wrong; it depends on how imaging fits your schedule.

If You Repair: What to Prepare

Note what fails and when: detection, disconnection, image quality or visible damage.
Confirm whether the fault appears on more than one computer.
Photograph any visible damage to the cable, joint or housing.
Remove and keep the holders and biteblocks, which you will reuse.

If You Upgrade: What Changes Day to Day

DEXIS describes the Ti2 as keeping the PerfectSize one-sensor approach, so the basic idea of a single sensor for every patient stays familiar. The Ti2 adds features DEXIS lists such as Connect Pro health monitoring and integration with AI dental findings, and it uses its own holders. Plan a short training session so the team is comfortable with the new holders and software before the old sensor is retired.

Questions to Ask Before You Decide

Is the sensor still under any DEXIS coverage?
Has the fault been confirmed on more than one computer?
Is the damage physical, and if so, where?
How much imaging downtime can the practice absorb?

Next Step

If your Titanium is outside coverage and you want to know whether it is repairable, Repair.Dental's DEXIS sensor repair page is a good starting point. You can start a repair or speak to the team first. Our DEXIS sensor case studies show how other DEXIS repairs have been approached.

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DEXIS Titanium: Repair, Replace or Upgrade? | Repair.Dental