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▭ PLANMECA ROMEXIS SPECIALISTS ▭
Planmeca Romexis Dental
Software & Applications Support
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Planmeca Romexis is one connected platform for 2D, 3D, CBCT, cephalometric, implant planning, and CAD/CAM workflows, modular by design, so practices add exactly the capabilities they need. A CBCT volume that won't load, a failed DICOM transfer, an implant planning session that crashes mid-case, or an intraoral scanner that's stopped communicating disrupts diagnosis and treatment planning at the worst possible moment.
Repair.Dental provides specialist remote support for Planmeca Romexis 2D and 3D imaging, CBCT imaging, cephalometric analysis (2D and 3D), implant planning, CAD/CAM, intraoral scanning, orthodontic simulation, smile design, dental PACS, DICOM integration, Romexis Cloud, and legacy Romexis platforms.
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24h
Response Time |
100%
Remote Capable |
Free
Initial Assessment |
🌍
Worldwide Support |
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Software Modules We Support |
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📷 |
2D Imaging |
Intraoral, panoramic, and cephalometric 2D acquisition and viewing |
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🧊 |
3D Imaging (CBCT) |
Volume acquisition, cross-sections, TMJ analysis, panoramic reconstruction from CBCT |
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📐 |
Cephalometric Analysis |
2D tracing and analysis, 40+ analysis types, treatment superimposition |
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🦴 |
3D Cephalometry |
3D cephalometric landmark detection and analysis from CBCT volumes |
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🦷 |
Implant Planning |
Prosthetic-driven planning, 3D Implant Guide design, 50+ surgical guide kits |
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⚙️ |
CAD/CAM |
Restoration design from intraoral scan to milling, single-visit workflow |
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📲 |
Intraoral Scanning |
Digital impression capture, measurement, and patient communication tools |
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🪞 |
Orthodontic Simulation |
Treatment simulation using digital impressions and CAD/CAM data |
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😊 |
Smile Design |
Photorealistic smile simulation, tooth shape library, and facial analysis |
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🗄️ |
Dental PACS |
Centralized image archiving and retrieval across the practice |
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🌐 |
DICOM Integration |
DICOM-compliant storage, transfer, and PACS/RIS connectivity |
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☁️ |
Romexis Cloud |
Cloud file transfer service and mRomexis mobile app access |
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📦 |
Legacy Romexis Platforms |
Older Romexis versions predating Romexis 7 AI tools |
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Services We Provide |
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⚙️ Installation & Setup
New Romexis installations and initial module configuration for single-workstation and multi-workstation practices, configured to the modules you actually use. |
🔧 Software Configuration
Module configuration, workstation setup, and system tuning for your practice's specific imaging and treatment planning needs. |
🗄️ Database Repair & Recovery
Database integrity diagnostics, corruption repair, and patient data recovery to restore access to images and case records with minimal loss. |
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🌐 DICOM Configuration
DICOM connectivity setup, PACS/RIS configuration, and transfer troubleshooting for medical imaging environment integration. |
🧊 CBCT Workflow Support
3D acquisition diagnostics, reconstruction troubleshooting, and TMJ/cephalometric-from-CBCT workflow repair. |
📐 Cephalometric Workflow Support
2D and 3D cephalometric analysis diagnostics, landmark detection repair, and superimposition accuracy verification. |
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🦷 Implant Planning Support
Smart Implant and Smart Fit troubleshooting, surgical guide design repair, and implant library verification. |
⚙️ CAD/CAM Integration Support
Restoration design tool diagnostics, scan import repair, and milling export troubleshooting. |
📲 Intraoral Scanner Integration
Scanner connectivity diagnostics, firmware compatibility verification, and scan capture workflow repair. |
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Why Choose Repair.Dental |
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🎓 Dental Imaging Software Specialists
We understand the breadth of Romexis's modular platform, 2D, 3D, cephalometric, implant, and CAD/CAM, which makes its issues different from generic software problems. |
🧊 CBCT Workflow Knowledge
3D reconstruction, TMJ analysis, and cephalometric-from-CBCT workflows require specific expertise. We diagnose these accurately, not generically. |
🦷 Implant Planning & CAD/CAM Expertise
Smart Implant, Smart Fit, surgical guide design, and CAD/CAM restoration workflows are advanced clinical tools. We understand both the software and the clinical context behind them. |
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🌐 DICOM Expertise
Romexis manages DICOM-compliant storage and PACS connectivity across its full imaging range. We understand DICOM configuration and transfer troubleshooting at a specialist level. |
⚡ Fast Remote Resolution
Most issues are diagnosed and resolved remotely within 24 hours no on-site scheduling delays, no waiting days for a technician to become available. |
📦 Legacy Software Support
Practices on older Romexis versions aren't left without options. We assess legacy environments individually and support upgrade planning when you're ready. |
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How Our Support Process Works |
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01 |
Submit Support Request: Describe your Romexis issue, module affected, and any error messages—response within 24 hours. |
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02 |
Initial Assessment: We review the reported symptoms and gather context about your Romexis environment and connected devices. |
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03 |
Remote Diagnostics: Secure remote access is used to investigate the issue directly in the database, configuration, and device connectivity. AnyDesk remote support |
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04 |
Workflow Evaluation: We trace the issue through the actual clinical workflow acquisition, processing, and export to isolate where it breaks down. |
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05 |
Root Cause Analysis: We identify the actual underlying cause, not just the visible symptom, before proposing a resolution. |
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06 |
Resolution Plan: Clear explanation of the issue, the proposed fix, and any practice downtime required before any changes are made. |
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07 |
Implementation: The fix is applied with care taken to protect existing image and case data, minimising disruption to daily operations. |
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08 |
Testing & Validation: The resolved issue is tested under real conditions to confirm the fix holds before we close the request. |
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09 |
Follow-Up Support: We check in after resolution and remain available if the issue resurfaces or related questions come up. |
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Repair.Dental vs. General IT Providers |
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Feature |
Repair.Dental |
General IT Providers |
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Dental Imaging Expertise |
✔ YES |
✘ Rarely |
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Romexis-Specific Experience |
✔ YES |
✘ Rarely |
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CBCT Workflow Knowledge |
✔ YES |
✘ Rarely |
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DICOM Configuration |
✔ YES |
✘ Rarely |
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Database Repair |
✔ YES |
✘ Rarely |
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Device Integration |
✔ YES |
✘ Rarely |
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Remote Support |
✔ YES |
Varies |
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Emergency Assistance |
✔ YES |
Varies |
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Response Time |
Under 24h |
Varies Widely |
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Cost Effectiveness |
✔ YES |
Varies |
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What Dental Professionals Say |
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★★★★★ Dr. Henrik Larsson · Oral Surgeon · Stockholm, Sweden
“Smart Fit kept failing to align our CBCT scans with intraoral scans during implant planning; every case was a manual workaround. Repair. Dental diagnosed a registration fault in the fitting algorithm configuration and resolved it. Smart Fit and Smart Implant have worked flawlessly since.”
✔ Smart Fit registration fault resolved. Automated implant workflow restored. |
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★★★★★ Dr. Elena Moreau · Orthodontist · Lyon, France
“Our cephalometric landmark detection was placing points incorrectly on a subset of patients, throwing off our treatment superimpositions. Repair. Dental traced it to a specific anatomy edge case and got us reliable manual override workflows while flagging the pattern clearly.”
✔ Cephalometric landmark detection issue diagnosed. Reliable workaround implemented. |
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Frequently Asked Questions |
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Q |
Do you provide support for Planmeca Romexis? |
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A |
Yes. We support the full modular platform: 2D and 3D imaging, CBCT, cephalometric analysis, implant planning, CAD/CAM, intraoral scanning, and more, including troubleshooting, configuration, and performance optimization. |
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Q |
Can you fix a corrupted Romexis database? |
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A |
Yes. Database corruption diagnostics and repair are a core specialty. We isolate corrupted records, attempt recovery where possible, and identify the root cause to prevent recurrence. |
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Q |
Can you help with CBCT workflow problems in Romexis? |
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A |
Yes. We diagnose 3D acquisition failures, reconstruction errors, and TMJ or cephalometric-from-CBCT workflow issues. |
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Get Expert Planmeca Romexis Support, Restore Reliability Today |
Planmeca Romexis connects 2D imaging, CBCT, cephalometric analysis, implant planning, and CAD/CAM into one platform. When it's unreliable, crashing, corrupting data, losing CBCT workflow, or failing DICOM transfers, every part of your diagnostic and treatment planning process is affected. Repair.Dental provides fast, specialist remote support that gets to the actual root cause.
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Pick a time that works |
Describe your issue-free |
Transparent pricing always |
* Repair availability and pricing may vary by device model, manufacturer, repair type, condition, required parts, and location. Not all models listed may be eligible for repair. Final repair options and charges will be confirmed after evaluation and before service begins.
