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Describe your fault-free

2–3

Days Standard Turnaround

Free

Written Estimates

24h

Emergency Response

🌍

Worldwide Service

✔ Free Estimate Before Work

✔ Image Quality Verified

✔ Written Diagnostic Report

✔ No Hidden Charges

 Models We Service

Owandy I-Max Pro

Panoramic image distortion, exposure errors, rotation arm failure, PCB faults, sensor communication failure, calibration drift, and power supply issues

Distorted panoramic images, exposure not firing, arm stops mid-rotation, software error codes, dark or blank image output

Full system diagnostics, sensor assessment, rotation mechanism repair, PCB service, exposure calibration, power supply diagnostics, image quality verification, and a written report

Owandy I-Max Ceph Pro

Cephalometric image errors, cephalometric arm positioning faults, detector issues, exposure calibration drift, software communication errors, and lateral image distortion

Ceph images are missing landmarks, the arm is not positioning correctly, ceph exposure inconsistency, and the software is not communicating with the detector

Cephalometric detector diagnostics, arm positioning repair, exposure calibration, software interface diagnostics, image quality verification, and a written report

Owandy I-Max 3D XPRO

3D volume acquisition errors, flat panel detector faults, CBCT image artifacts, rotation motor failure, software reconstruction errors, and power supply faults

CBCT volume incomplete or artifact-heavy, 3D reconstruction fails, exposure fires, but no volume produced, rotation stops during acquisition

Flat panel detector diagnostics, 3D acquisition system repair, rotation motor service, CBCT reconstruction diagnostics, software communication repair, performance verification

Owandy I-Max 3D Ceph XPRO

Combined pano/ceph/3D system faults, multi-mode switching errors, ceph detector issues, 3D volume errors, and rotation and positioning combined faults

Mode switching fails, Ceph arm not deploying, 3D acquisition incomplete, system-wide error codes, and inconsistency between pano and 3D output quality

Multi-mode system diagnostics, ceph+pano integration repair, 3D acquisition service, detector assessment, full system calibration, and written service report

Legacy Owandy I-Max Systems

Sensor degradation, PCB failures, rotation mechanism wear, software compatibility issues, calibration drift, and power supply degradation

Increasingly distorted images, persistent error codes, arm movement issues, no exposure output

Legacy component sourcing, PCB repair, mechanical service, calibration, subject to parts and technical viability

 Why Choose Repair.Dental

🔬  System-Level Diagnostics

Panoramic and CBCT faults are rarely single-component failures. We assess the entire imaging chain from X-ray tube and high-voltage supply through rotation mechanics, detector, and software reconstruction before any repair begins.

⚡  2–5 Day Turnaround

Standard: 2–3 days. Complex: 3–5 days. OEM channels routinely take 3–6+ weeks for panoramic systems. We update you at every step with no vague timelines.

💸  Fraction of Replacement Cost

Free written estimate before work starts. Most Owandy I-Max repairs restore full diagnostic imaging performance at well under 30% of a replacement system's cost.

🌍  Worldwide Shipping Accepted

Dental practices and oral surgery centres from North America, Europe, the Middle East, and the Asia-Pacific ship Owandy systems to us. Clear intake process wherever you practice.

📦  Legacy I-Max Support

Older Owandy I-Max systems that OEM channels no longer service are assessed individually. When parts and technical conditions allow, we extend their operational life.

📋  Full Repair Documentation

Diagnostic findings, work performed, calibration data, and image quality verification are all in writing. Ready for equipment records and regulatory compliance files.

 How Our Repair Process Works

01

Submit Service Request: Describe your Owandy model, error codes, and fault symptoms. Response within 24 hours with intake instructions and reference number.

02

Equipment Evaluation: System logged and physically inspected on arrival. Safety assessment completed before formal diagnostics begin.

03

Advanced Diagnostics: Systematic assessment across all subsystems: X-ray tube, HV supply, rotation mechanism, detector/sensor, ceph arm (if applicable), PCB, and software communication.

04

Repair Recommendation: Written estimate, fault found, repair scope, calibration requirements, and full cost. No work proceeds without your written approval.

05

Customer Approval: You review and approve. Our technical team is available to discuss findings before you commit.

06

Precision Repair: Component-level repair and mechanical service as required. Standard: 2–3 days. Complex: 3–5 days.

07

Functional Testing: Rotation, exposure, detector communication, image acquisition, error code verification, all systems tested.

08

Image Quality Verification: Panoramic and cephalometric image output assessed against diagnostic quality standards. CBCT volume checked for artefacts where applicable.

09

Final Quality Inspection: Calibration data confirmed. Safety parameters verified. Full written service report generated.

10

Return Shipment: Priority tracked return shipment. Complete service documentation included.

11

Ongoing Support: Questions post-return? Our technical team is available.

⏱ Standard

2–3 Business Days

🔧 Complex

3–5 Business Days

🚨 Emergency

Contact Us Now

 What Our Clients Say

★★★★★  Dr. Sarah W.  ·  General Dentist & Implant Surgeon  ·  Manchester, UK

“Our I-Max 3D XPRO was producing heavily artefacted CBCT volumes unusable for implant planning. Repair.Dental diagnosed a flat panel detector communication fault, repaired it at the component level, and returned the system with a full volume verification showing clean, artifact-free reconstruction. Back in service in 4 business days. The documentation for our compliance records was thorough.”

✔ I-Max 3D XPRO CBCT quality fully restored in 4 business days.

✦

★★★★★  Dr. Ahmed K.  ·  Orthodontist  ·  Dubai, UAE

“The I-Max Ceph Pro cephalometric arm wasn't positioning correctly; it was consistently off by several millimetres, making landmark accuracy unreliable for treatment planning. Repair.Dental diagnosed a positioning motor fault, repaired it, and verified ceph arm alignment before return. International shipping was completely smooth and well-documented.”

✔ I-Max Ceph Pro arm positioning restored. Ceph landmark accuracy verified.

✦

 Dentist Pain Points

✘  WITHOUT Reliable Repair

✔  WITH Repair.Dental — Fixed in Days

✘  Panoramic distortion is assumed to be a calibration issue; recalibration doesn't fix mechanical faults

✔  Root-cause rotation system diagnosis identifies and resolves the actual mechanical failure

✘  OEM repair takes 3–6 weeks with no case-specific updates or timeline visibility

✔  Free estimate in 24 hours, repair in 2–5 days with proactive communication throughout

✘  CBCT artifacts assumed to be software reconstruction  reinstalls don't fix detector faults

✔  Flat panel detector diagnostics identify the actual hardware cause, not a software problem

✘  Legacy Owandy I-Max systems abandoned when OEM support ends

✔  Older I-Max systems assessed individually, repaired where components and viability allow

✘  No cost transparency before the invoice arrives

✔  Free written estimate before any work, 100% transparent pricing always

 Repair.Dental vs. Manufacturer vs. Local Repair Shop

Feature

Repair.Dental

Manufacturer (OEM)

Local Repair Shop

Free Estimate Before Repair

✔ YES

✘ No

Varies

Panoramic System Specialist

✔ YES

✔ YES

✘ Rarely

CBCT / 3D System Expertise

✔ YES

✔ YES

✘ Rarely

Ceph System Repair

✔ YES

✔ YES

✘ Rarely

Component-Level PCB Repair

✔ YES

Varies

✘ Rarely

Image Quality Verification

✔ YES

✔ YES

✘ Rarely

Written Diagnostic Report

✔ YES

Basic Only

✘ Rarely

2–5 Day Turnaround

✔ YES

✘ Weeks

Sometimes

Emergency Priority

✔ YES

✘ No

Varies

International Shipping

✔ YES

Limited

✘ Local Only

Legacy I-Max Support

✔ YES

Limited

✘ Unlikely

 Complete Owandy Panoramic & Cephalometric Maintenance Guide

🧹  Cleaning & Sensor Care

▸ Wipe external surfaces with approved low-alcohol disinfectant; never spray directly onto electronic panels

▸ Clean bite block and head support components after every patient, following the approved infection control protocol

▸ Never apply moisture near the detector or sensor housing

▸ Inspect detector surface for physical damage or contamination monthly

⚙️  Mechanical & Positioning Care

▸ Listen for any non-uniform rotation sound during acquisition  changes, which indicates early mechanical wear

▸ Inspect ceph arm articulation points for smooth, consistent movement before each session

▸ Never force the rotation arm or ceph arm. Mechanical resistance indicates a fault, not a positioning error

▸ Check chin rest, temple supports, and ear rods for secure, smooth adjustment weekly

⚠️  Warning Signs, Contact Us

▸ Panoramic images showing unilateral blurring or mid-arc distortion

▸ Consistent over- or underexposure despite correct settings

▸ Error codes that don't clear on restart

▸ Ceph arm not returning to rest position after acquisition

Legacy Owandy I-Max Support Policy

We assess older Owandy I-Max panoramic and cephalometric systems individually, based on fault type, component availability, and realistic remaining service life. Panoramic systems typically have longer serviceable lives than smaller equipment because their mechanical and electronic systems are designed for clinical-volume use. If repair isn't viable for your specific unit, we tell you clearly and without pressure. Legacy support is available when the technical and economic conditions allow it.

Contact us with your I-Max model, serial number, and fault description for a free legacy viability assessment before arranging shipping.

 Frequently Asked Questions

Q

Do you repair the Owandy I-Max Pro?

A

Yes. Full system repair, including rotation mechanism, X-ray tube assessment, HV generator PCB, exposure calibration, detector communication, and panoramic image quality verification.

Q

Do you repair the Owandy I-Max Ceph Pro?

A

Yes. We service the I-Max Ceph Pro, including cephalometric arm positioning diagnostics and repair, ceph detector assessment, ceph-to-pano integration PCB service, and ceph image quality verification.

Q

Do you repair the Owandy I-Max 3D XPRO?

A

Yes. The I-Max 3D XPRO is one of our specialist service models for flat panel detector diagnostics, 3D acquisition system repair, rotation motor service for CBCT acquisition, reconstruction PCB diagnostics, and full volume quality verification.

🔧  Restore Your Owandy Imaging System, Start Here.

I-Max Pro  ·  I-Max Ceph Pro  ·  I-Max 3D XPRO  ·  I-Max 3D Ceph XPRO  ·  Legacy Systems

Free Estimate  ·  2–3 Day Turnaround  ·  Image Quality Verified  ·  Worldwide

Start Your Owandy Repair Now