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Free estimate · 24h response

⚡ Request Diagnostics →

No obligation required

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Describe your fault-free

2–3

Days Standard Turnaround

Free

Written Estimates

24h

Emergency Response

🌍

Worldwide Service

 Models We Service

Planmeca ProMax 2D (S2 & S3 SCARA arms)

SCARA arm movement failure, panoramic image distortion, exposure errors, PCB faults, Romexis communication loss, positioning laser faults, calibration drift, sensor degradation

Arm doesn't initialize or stops mid-rotation, distorted or asymmetric panoramic images, exposure not firing, Romexis not detecting the unit, triple-laser lights not aligning

SCARA mechanism diagnostics, rotation repair, exposure calibration, sensor assessment, PCB service, Romexis interface diagnostics, positioning laser service, image quality verification

Planmeca ProOne

Panoramic image quality decline, exposure inconsistency, PCB faults, Romexis communication errors, calibration drift, rotation mechanism wear, sensor degradation, and power supply faults

Progressive panoramic image softening, uneven exposure across the arch, Romexis error on startup, arm stops during acquisition, unit powers on but won't expose

Full system diagnostics, rotation mechanism repair, exposure calibration, sensor assessment, PCB service, Romexis communication repair, power supply diagnostics, image verification

Planmeca One-shot Cephalostat

Single-shot detector fault, Ceph arm not positioning, exposure inconsistency, Romexis communication loss, sensor degradation, and mechanical arm fault

Ceph image missing anatomical landmarks, arm doesn't move to position, exposure fires, but no image received in Romexis, Ceph function lost while panoramic works

Single-shot detector diagnostics, ceph arm motor and encoder service, Romexis cephalostat communication repair, exposure calibration, ceph image quality verification

Planmeca Scanning Cephalostat

Scanning sensor drift, Ceph arm positioning fault, FOV inconsistency, Romexis communication error, mechanical arm fault, exposure calibration drift

Ceph images with inconsistent FOV size, arm scan path non-uniform, landmark accuracy declining progressively, and ceph function intermittent

Scanning sensor assessment, arm scan mechanism repair, FOV calibration, ceph positioning accuracy verification, Romexis interface diagnostics, written report

Legacy Planmeca ProMax Systems

SCARA mechanism wear, sensor degradation, PCB failures, Romexis compatibility issues, calibration drift, and power supply aging

Increasingly distorted images, persistent error codes, arm mechanical noise, and no exposure output

Legacy component sourcing, SCARA service, PCB repair, and calibration are subject to parts and viability

Legacy Planmeca Cephalometric Systems

Ceph arm motor failure, detector degradation, positioning encoder drift, Romexis compatibility issues

Ceph arm not moving to the correct position, landmark accuracy unreliable, ceph function lost

Legacy Ceph arm motor service, detector assessment, and encoder repair are subject to parts and viability

Why Choose Repair.Dental

🔬  SCARA Arm & Full System Diagnostics

The Planmeca ProMax's patented SCARA (Selectively Compliant Articulated Robot Arm) technology requires specific mechanical and electronic expertise to diagnose correctly. We assess SCARA mechanics, encoder signals, and drive system components before any repair begins.

⚡  2–5 Business Day Turnaround

Standard: 2–3 days. Complex: 3–5 days. OEM channels routinely take 3–6+ weeks for panoramic systems. We communicate proactively at every stage.

💸  Under 30% of Replacement Cost

Free written estimate before any work. Most Planmeca ProMax 2D and ProOne repairs restore full diagnostic imaging at well under 30% of a replacement system's cost.

🌍  Worldwide Shipping Accepted

Practices from North America, Europe, the Middle East, and Asia-Pacific send Planmeca units to us. Clear, model-specific packaging guidance is provided on intake.

📦  Legacy ProMax & Cephalostat Support

Older Planmeca systems that Planmeca OEM channels no longer service are assessed individually. When components and technical conditions allow, we extend service life.

📋  Full Repair Documentation

Diagnostic findings, calibration data, work performed, and Romexis integration verification all in writing. Ready for equipment records and regulatory compliance.

 How Our Repair Process Works

►

01

Submit Service Request: Describe your Planmeca model, Romexis error codes, and fault presentation. Response within 24 hours with intake instructions and reference number.

►

02

Equipment Evaluation: System logged and physically inspected on arrival. SCARA mechanism assessed before formal diagnostics begin.

►

03

Advanced Diagnostics: Systematic assessment: X-ray tube, SCARA mechanism and encoders, exposure circuit, sensor/detector, cephalostat arm (where applicable), PCB systems, and Romexis communication.

►

04

Repair Recommendation: Written estimate, fault found, repair scope, calibration requirements, and full cost. No work proceeds without your written approval.

►

05

Customer Approval: You review and approve. Technical team available to discuss findings.

►

06

Precision Repair: Component-level repair. Standard: 2–3 days. Complex: 3–5 days.

►

07

Functional Testing: SCARA rotation, exposure, Romexis communication, cephalostat (where applicable), all systems tested.

►

08

Image Quality Verification: Panoramic and cephalometric output assessed against diagnostic quality standards.

►

09

Final Quality Inspection: Calibration data confirmed. Written service report generated.

►

10

Return Shipment: Priority tracked return. Complete service documentation included.

►

11

Ongoing Support: Post-repair questions? Our technical team is available.

 What Our Clients Say

“Our Planmeca ProMax 2D S3 developed mid-rotation SCARA arm failure, which would stop in the same position every single acquisition. Repair. Dental diagnosed a SCARA encoder fault, repaired it at the component level, and returned the system with verified panoramic output showing consistent arc rotation. Back online in 3 business days with comprehensive service documentation.”

★★★★★  Dr. Emma S.  —  General Dentist,  London, UK

✔  ProMax 2D S3 SCARA encoder fault repaired. Panoramic arc rotation verified.

“The Planmeca scanning cephalostat was producing increasingly inaccurate landmark positioning. The ceph arm scan path had developed a progressive deviation that made treatment planning measurements unreliable. Repair. Dental repaired the scanning mechanism, recalibrated positioning accuracy, and verified ceph output with 20 test acquisitions before return. International service was seamless.”

★★★★★  Dr. Khalil N.  —  Orthodontist,  Beirut, Lebanon

✔  Scanning cephalostat positioning accuracy restored. Verified with 20 test acquisitions.

 Dentist Pain Points

✘  ProMax SCARA arm distortion is assumed to be a calibration issue. Romexis recalibration doesn't fix a mechanical fault

✔  SCARA encoder and drive diagnostics identify and resolve the actual mechanical cause

✘  Planmeca OEM repair takes 3–6 weeks with limited update frequency

✔  Free estimate in 24 hours, repair in 2–5 days with proactive communication throughout

✘  Romexis communication errors misattributed to software  reinstalls don't fix PCB hardware faults

✔  PCB communication circuit diagnosis identifies and resolves the actual hardware cause

✘  Legacy Planmeca ProMax abandoned when OEM support ends

✔  Older ProMax systems assessed individually  repaired where parts and viability allow

✘  No cost clarity before the invoice arrives

✔  Free written estimate before any work begins, 100% transparent pricing always

 Repair.Dental vs. Manufacturer vs. Local Repair Shop

Feature

Repair.Dental

Manufacturer (OEM)

Local Repair Shop

Free Estimate Before Repair

✔ YES

✘ No

Varies

Planmeca ProMax SCARA Expertise

✔ YES

✔ YES

✘ Rarely

Cephalostat Repair Capability

✔ YES

✔ YES

✘ Rarely

Component-Level PCB Repair

✔ YES

Varies

✘ Rarely

Romexis Integration Testing

✔ YES

✔ YES

✘ Rarely

Image Quality Verification

✔ YES

✔ YES

✘ Rarely

Written Diagnostic Report

✔ YES

Basic Only

✘ Rarely

2–5 Day Turnaround

✔ YES

✘ Weeks

Sometimes

Emergency Priority

✔ YES

✘ No

Varies

International Shipping

✔ YES

Limited

✘ Local Only

Legacy ProMax Support

✔ YES

Limited

✘ Rarely

🧹  Cleaning & Sensor Care

▸ Wipe external surfaces with approved low-alcohol disinfectant; never spray directly onto electronic components

▸ Clean the chin rest and bite block after every patient using approved infection control methods

▸ Inspect sensor housing and cable connections monthly for physical damage or contamination

▸ Never apply moisture near sensor connectors or the SCARA arm joint covers

🤖  SCARA & Positioning Care

▸ Listen for any change in SCARA arm movement sound during acquisition. Irregularity indicates early mechanical wear

▸ Verify that the ProMax arm initialization completes correctly at the start of each clinical day

▸ Never force or manually push the SCARA arm; any resistance indicates a fault, not a positioning issue

▸ Check Planmeca Romexis for any persistent error messages and log them for reporting

⚠️  Warning Signs: Contact Us

▸ Panoramic images showing asymmetric distortion or ghosting on one side

▸ SCARA arm stopping at a consistent point during rotation

▸ Romexis is showing device communication errors that didn't appear previously

▸ Cephalostat arm not returning to rest position correctly after acquisition

Legacy Planmeca ProMax Support Policy

We assess older Planmeca ProMax panoramic and cephalometric systems individually, based on fault type, SCARA component availability, and realistic remaining service life. If repair isn't viable or cost-effective for your specific unit, we tell you clearly and without pressure. Legacy support is available when the technical and economic conditions allow it.

Contact us with your ProMax model, serial number, and fault description for a free legacy viability assessment before arranging shipping.

Frequently Asked Questions

Q

Do you repair the Planmeca ProMax 2D?

A

Yes. We service both the ProMax 2D S2 and S3, including SCARA arm mechanics, encoder diagnostics, X-ray tube assessment, exposure calibration, sensor repair, PCB service, and Romexis integration testing.

Q

Do you repair the Planmeca ProOne?

A

Yes. Full system repair, including rotation mechanism diagnostics, exposure calibration, sensor assessment, PCB service, Romexis communication repair, and image quality verification.

Q

Do you repair the Planmeca Scanning Cephalostat?

A

Yes. We service the scanning cephalostat, including scan-mechanism diagnostics, arm-positioning motor and encoder repair, FOV calibration, and Romexis cephalostat integration testing.

Q

Do you repair the Planmeca One-shot Cephalostat?

A

Yes. Single-shot detector diagnostics, Ceph arm motor and encoder repair, Romexis communication testing, and Ceph image quality verification.

 Schedule Your Planmeca Repair

🔧 Start My Repair →

Free estimate · 24h response

⚡ Fast-Track Emergency →

Priority handling available

📞 Speak to a Technician →

Describe your fault-free

📦 Get Shipping Guide →

Packaging + reference number

🔧  Restore Your Planmeca System, Start Here.

ProMax 2D S2 · ProMax 2D S3 · ProOne · Scanning Cephalostat · One-shot Cephalostat · Legacy Systems

Free Estimate  ·  2–3 Day Turnaround  ·  Image Quality Verified  ·  Worldwide

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