IRAY X-Ray Sensor Repair | All Models
Professional Sensor Repair, Worldwide Service
Your IRAY Pluto sensor went down. Patients are waiting. You need it fixed fast, right, and without paying the full cost of a new one. Repair.Dental repairs all IRAY Pluto X-ray sensor models with certified in-house technicians, free diagnosis, and free shipping for USA and Canada customers.
Models We Repair
We repair all IRAY Pluto intraoral X-ray sensor models.
|
Model |
Best For |
Key Features |
|---|---|---|
|
Pluto 0000X |
Children |
CMOS sensor, CsI scintillator, slim design. |
|
Pluto 0001X |
Children, Adults & Vets |
CMOS sensor, high resolution, rounded edges, USB direct connectivity, |
|
Pluto 0015X |
Adults & Vets |
CMOS sensor with CsI, wide dynamic range, low dose imaging |
|
Pluto 0002X |
Adults & Vets |
AED trigger, TWAIN compatible, durable build |
|
Pluto 0002XW |
Adults (Wireless) |
Cable-free, APS CMOS sensor, CsI: Tl scintillator |
Common Issues We Fix
IRAY Pluto sensors are built tough, but they do fail. Here are the most common problems we see, and how we fix them:
|
Issue |
What Happens |
Our Fix |
|---|---|---|
|
USB Not Detected |
Sensor not recognized when plugged in, cable or chip fault |
Cable replacement, chip-level repair, driver fix |
|
Black / Blank Images |
No image shows after X-ray exposure |
Scintillator or CMOS sensor repair |
|
Lines in Images |
Horizontal or vertical lines appear in every image |
Pixel array or sensor panel repair |
|
Blurry Images |
Images are unclear or out of focus |
Sensor recalibration, component alignment |
|
Cracked Casing |
The outer body is cracked from a drop or mishandling |
Housing replacement with original-spec parts |
|
Cable Damage |
Frayed, kinked, or broken cable (wired models) |
Full cable assembly replacement |
|
Water Damage |
Sensor dropped in water or disinfectant |
Internal board cleaning and component replacement |
|
Wi-Fi Not Connecting (0002XW) |
The wireless model won't connect or keeps disconnecting |
Wireless module repair and firmware check |
|
Battery Not Charging (0002XW) |
The wireless sensor won't hold or accept a charge |
Battery replacement |
|
Software Not Detecting Sensor |
Eaglesoft, Dexis, or TigerView won't find the sensor |
Driver reinstall + TWAIN compatibility test |
Free Shipping. Free Estimates. No Hassle
|
STEP 1 |
Request your free shipping label at Repair.Dental via call, WhatsApp, email, or visit Repair.Dental to initiate your repair. For international clients, we provide competitive guidance on express shipping. |
|
STEP 2 |
Pack your sensor securely. Drop it off at UPS. No couriers to chase, just drop it off, and we can schedule a pickup at your convenience. |
|
STEP 3 |
Our technicians run a full diagnosis the same day in most cases. You get a detailed written estimate. You approve it before any work begins. |
|
STEP 4 |
We repair your sensor using genuine OEM parts where available, run calibration and performance testing, and ship it back fast. Most repairs take 2 to 3 days in standard cases and 3 to 5 days in complex cases |
|
STEP 5 |
Your repaired sensor arrives with a model-specific warranty, a full repair report, and post-repair support. |
|
Free Shipping + Free Estimate and No Risk
USA & Canada: 2-way free shipping | International: affordable rates | No charge if no repair |
Why Dental Clinics Trust Us
• Certified in-house technicians : we never outsource your repair
• We manufacture custom components for long-lasting repairs
• Repairs tested for full software compatibility before return
• Loaner sensor program available , keep seeing patients while we fix yours
• WhatsApp support for instant updates and questions
• Warranty included on every repair
• We have repaired sensors for dental practices in the USA, Canada, UK, Australia, Europe, UAE, and more
Request Your Free Estimate Now
|
Start Your IRAY Sensor Repair Today
Call: 1-855-533-3399 | Email: admin@repair.dental |
Repair.Dental vs. Other Options
|
Feature |
Repair.Dental |
Local Repair Shops |
Manufacturer Service |
|---|---|---|---|
|
Free Diagnosis |
Yes, Always Free |
Rarely |
No |
|
Free Shipping (USA/Canada) |
Both Ways Free |
Not included |
Not included |
|
Turnaround Time |
2-3 Days |
1–4 weeks |
4–8 weeks |
|
IRAY Pluto Expertise |
Specialized |
Limited |
IRAY only |
|
Cost vs New Sensor |
Save up to 80% |
Varies |
Often high |
|
Loaner Program |
Available |
No |
No |
|
Worldwide Service |
Yes |
Local only |
Limited regions |
|
In-House Technicians |
Yes, never outsourced |
Varies |
Yes |
|
Warranty on Repair |
Yes |
Rarely |
Limited |
|
WhatsApp Support |
Yes |
No |
No |
We Understand What Dentists Go Through
Every dentist has been there. The sensor fails, the schedule fills up, and the pressure builds. We built our service around the real problems dental clinics face every day:
|
Dentist Pain Points |
How Repair.Dental Solves It |
|---|---|
|
✗ The sensor breaks mid-day, and patients are waiting |
✓ Fast turnaround. Most repairs are done in days, not weeks |
|
✗ Buying a new sensor costs thousands of dollars |
✓ Repair costs a fraction of replacement, save big |
|
✗ No idea who to trust with expensive equipment |
✓ Certified in-house technicians and no outsourcing, ever |
|
✗ Worried about long downtime without a sensor |
✓ Loaner program available so your practice stays open |
|
✗ Shipping is a hassle and expensive |
✓ Free 2-way shipping for USA & Canada customers |
|
✗ Unclear repair cost before sending the device |
✓ Free diagnosis + estimate, and you approve before we fix |
|
✗ Local shops don't have the right parts |
✓ We manufacture custom components for all IRAY Pluto models |
|
✗ Sensor not recognized by software after repair |
✓ Full software compatibility testing before return |
Our Experience & Expertise
Repair.Dental is a dental equipment repair company serving practices since 2004. Our technicians are trained specifically on digital X-ray sensor technology, including all IRAY Pluto models. We do not guess. We diagnose with precision, repair with genuine-quality parts, and test every device before it ships back.
• Over 20 years in dental equipment repair
• Certified in-house technicians with hands-on IRAY experience
• Custom-manufactured replacement components for lasting repairs
• Used and trusted by dental practices on every continent
• Hundreds of verified customer reviews
What Dentists Are Saying
|
★★★★★ Dr. Sarah M., General Dentist – Texas
My Pluto 0002X stopped working on a Monday morning. Repair.Dental had it fixed and back to me by Thursday. Incredible service. |
|
★★★★★ Dr. James K., Pediatric Dentist – Ontario, Canada
They fixed my Pluto 0001X that I use with children patients. Works perfectly now. Free shipping made it easy. |
|
★★★★★ Dr. Layla R., Dental Clinic Owner – UK
International shipping was smooth. They kept me updated via WhatsApp the whole time. Very professional. |
|
★★★★★ Office Manager, Multi-Practice Group – California
We sent in three sensors from our group practice. All repaired quickly, all working perfectly. Great value vs replacing. |
Dentist Guide: Keep Your X-Ray Sensors Healthy
This guide applies to all X-ray sensor brands, including IRAY Pluto. Good habits extend sensor life and reduce costly repairs.
Handling Tips
• Never pull the cable; always hold the sensor body when removing it
• Use approved barrier sheaths to protect against moisture and contamination
• Store sensors in their case when not in use
• Do not bend or kink the USB cable. Cable damage is the most common cause of repair
Cleaning Tips
• Wipe the sensor with a soft, lightly damp cloth only
• Never submerge any wired sensor in liquid, even if labeled waterproof
• For the wireless 0002XW, avoid getting moisture near the charging port
Software Tips
• Keep your imaging software updated; old drivers cause detection failures
• Always eject the sensor safely before unplugging
• If your sensor is not detected, try a different USB port or cable before assuming hardware failure
For deeper guidance, visit RepairGuru:
DEXIS Platinum Sensor Housing Reinforcement
Sensor Integration with Imaging Software: Compatibility
Multiple Sensor Systems: USB Hub Requirements
Related Repair Services at Repair.Dental
We repair more than just IRAY sensors. If you have other equipment that needs attention, we can help:
• Schick Dentsply Sirona Sensor Repair
• Carestream Kodak RVG Sensor Repair
• Intraoral Scanner Repair Services
Frequently Asked Questions (FAQs)
|
Q: Do you repair all IRAY Pluto models? A: Yes. We repair Pluto 0000X, 0001X, 0015X, 0002X, and 0002XW (wireless). If you have a model not listed, contact us, and we likely can repair it. |
|
Q: How much does IRAY Pluto sensor repair cost? A: We offer a free diagnosis and estimate before any work begins. Repair typically costs far less than buying a new sensor. You only pay if you approve the quote. |
|
Q: How long does the repair take? A: Most repairs are completed within a few business days. We work fast, so your practice is back to normal quickly. |
Ready to Fix Your IRAY Pluto Sensor?
Do not let a broken sensor slow your practice down. We make the repair process simple, fast, and risk-free. Get your free diagnosis today, no commitment required.
|
Get Your Free Estimate, Send Your Sensor In Today
Phone: 1-855-533-3399 | Email: admin@repair.dental |
* Repair availability and pricing may vary by device model, manufacturer, repair type, condition, required parts, and location. Not all models listed may be eligible for repair. Final repair options and charges will be confirmed after evaluation and before service begins.
