PLANMECA X-RAY SENSOR REPAIR
ProSensor HD & Legacy · Professional Repair · Worldwide Service
📞 1-855-533-3399 | Free Estimate | Free Shipping USA & Canada |
Is your Planmeca ProSensor HD or ProSensor Legacy not working? You don't need to buy a new one. Repair.Dental fixes Planmeca dental X-ray sensors fast at a fraction of the replacement cost and ships to dental clinics worldwide.
Every minute your sensor is down, your practice loses time, revenue, and patient trust. We get that. That's why we keep things simple: free shipping, free estimate, and a repair process built around your schedule.
We repair Planmeca dental X-ray sensors, both the ProSensor HD and the older Legacy model, at a fraction of replacement cost. Our service is fast, transparent, and trusted by dental clinics around the world. Free estimate. Free shipping for the USA and Canada. No surprises.
|
📦 Get a Free Estimate, No Obligation, No Hidden Fees
Call 1-855-533-3399 or visit Repair.Dental to start your repair today |
Models We Repair
We repair both Planmeca intraoral sensor models, both current and legacy. If your clinic is still running older equipment, don't worry.
|
Model |
Key Features |
Status |
|---|---|---|
|
Planmeca ProSensor HD |
HD imaging, magnetic connector, carbon fiber plate, hermetic seal, Kevlar cable, LED indicator |
Currently, actively used in clinics worldwide |
|
Planmeca ProSensor (Legacy) |
Solid digital imaging, USB & Ethernet connection, compatible with Planmeca ProX X-ray unit |
Older Planmeca setups, but still repairable, still worth fixing |
Common Issues We Fix
These are the most common Planmeca sensor problems we see every week. The good news is that almost all of them are fixable and cheaper to repair than you probably think.
|
Problem |
What We Fix |
|---|---|
|
Sensor not recognized by the computer |
USB/Ethernet check, driver reinstall, connector repair |
|
Blurry, dark, or noisy images |
CMOS inspection, fiber optic plate service, scintillator check |
|
Lines or artifacts in images |
Full pixel matrix diagnostic and calibration |
|
Broken or frayed Kevlar cable |
Custom cable replacement, manufactured in-house |
|
Cracked or damaged casing |
Casing repair or replacement + hermetic seal retest |
|
The magnetic connector won't attach |
Connector diagnosis, repair, or full replacement |
|
The LED indicator is not working |
Control box electronics diagnostic |
|
Sensor dropped, physical damage |
Internal shock layer, FOP, and casing repair |
|
Water or disinfectant ingress |
Hermetic seal check, internal cleaning, component rescue |
|
No power / intermittent function |
Circuit board and LTCC electronics inspection |
|
🔧 Every Repair Starts With a Free Diagnosis
We never guess. Our technicians fully evaluate your sensor first, then send you a detailed written estimate. You decide whether to proceed, and we don't start work until you say yes. |
Free Shipping. Free Estimates. No Hassle
We've built our process around one idea: make it as easy as possible for your clinic to get back up and running. That means no surprise costs, no complicated steps, and no waiting on hold.
|
STEP 1 |
Request your free shipping label at Repair.Dental via call, WhatsApp, email, or visit Repair.Dental to initiate your repair. For international clients, we provide competitive guidance on express shipping. |
|
STEP 2 |
Pack your sensor securely. Drop it off at UPS. No couriers to chase, just drop it off, and we can schedule a pickup at your convenience. |
|
STEP 3 |
Our technicians run a full diagnosis the same day in most cases. You get a detailed written estimate. You approve it before any work begins. |
|
STEP 4 |
We repair your sensor using genuine OEM parts where available, run calibration and performance testing, and ship it back fast. Most repairs take 2 to 3 days in standard cases and 3 to 5 days in complex cases |
|
STEP 5 |
Your repaired sensor arrives with a model-specific warranty, a full repair report, and post-repair support. |
|
📦
Free 2-Way Shipping
For USA & Canada customers |
✅
Free Estimate
No obligation, you decide |
🌍
Worldwide Service
We ship to clinics globally |
Why Dental Clinics Trust Repair.Dental
We're not a general electronics repair shop. We work exclusively with dental equipment, and we've been doing it since 2004.
|
In-House Technicians Only |
Your sensor never gets sent to a third party. Our own certified technicians handle every repair with consistent quality, faster turnaround, and full accountability. |
|
Custom Parts Manufacturing |
We don't rely on generic off-the-shelf components. We manufacture custom replacement parts built to match original Planmeca sensor specifications. |
|
All Models, Including Legacy |
Current ProSensor HD or a legacy unit from 10 years ago, we stock parts and have the expertise to fix both. |
|
No-Risk Free Estimate |
Free diagnosis. Free estimate. You only pay if you approve the repair. No surprises, no hidden fees, ever. |
|
Loaner Sensor Program |
Some eligible models qualify for a loaner sensor while yours is being repaired, so your practice keeps running without interruption. |
|
WhatsApp + Phone Support |
Our team is reachable via WhatsApp and phone, real humans, real answers. |
What Dentists Are Saying
|
"As a multi-location practice, downtime is incredibly costly. Repair.Dental's fast turnaround has made them our exclusive repair partner for all our locations."
— Dr. Maya R., Montreal |
|
"Sent in our ProSensor HD after a drop cracked the cable housing. Got it back repaired and working like new. Saved us from buying a replacement."
— Practice Manager, Texas |
|
"The free estimate meant we had absolutely nothing to lose. The repair cost was a fraction of what a new sensor would have been."
— Dental Office, United Kingdom |
Here's What Dentists Tell Us
We've spoken with thousands of dental professionals about their sensor problems. These are the real frustrations we hear and exactly what we've built our service to solve.
|
The Problem You're Facing |
What We Do About It |
|---|---|
|
Your sensor dies mid-appointment, and patients have to reschedule |
Fast turnaround repair + loaner sensor available for eligible models |
|
A replacement sensor costs thousands of dollars |
Repair costs a fraction of that same performance, way less money |
|
The manufacturer won't touch your out-of-warranty sensor |
We repair ALL models in warranty, out of warranty, legacy, or current |
|
Blurry X-rays make diagnosis harder, and patients notice |
We fix CMOS chip issues, scintillator problems, and image quality faults |
|
The cable frayed again, and nobody stocks Planmeca cables |
We manufacture custom Planmeca-compatible cables in-house |
|
You dropped the sensor, and now it shows artifacts |
Physical damage repair: casing, internal shock layer, fiber optic plate |
|
You have no idea what's wrong and don't want a surprise bill |
Free diagnosis. Detailed estimate. You approve before we touch anything. |
|
Shipping to a repair center feels risky and expensive |
Free prepaid 2-way shipping for the USA & Canada. Insured packaging. |
Frequently Asked Questions
Here are the questions we hear most from dental practices before sending in their Planmeca sensor:
Q: Do you repair both ProSensor HD and the Legacy ProSensor?
A: Yes, we repair both. That includes older legacy units that the manufacturer no longer supports. If you're unsure which model you have, just call us, and we'll identify it.
Q: Is the diagnosis and estimate really free?
A: Yes, completely free. We evaluate your sensor, find all the issues, and send you a full written estimate with no obligation. If you choose not to proceed, we will return your sensor at no charge.
Q: How long does a Planmeca sensor repair take?
A: Most repairs are completed quickly after we receive the sensor. We'll give you an expected timeline when we send your estimate.
Repair.Dental vs Local Shops vs Manufacturer Service
|
What You Get |
Repair.Dental |
Local Shop |
Manufacturer |
|---|---|---|---|
|
Free Shipping (USA/Canada) |
✅ Yes |
❌ No |
❌ No |
|
Free Diagnosis & Estimate |
✅ Always |
❌ Usually not |
❌ No |
|
Out-of-Warranty Repairs |
✅ Yes |
⚠️ Varies |
❌ No |
|
Legacy Model Support |
✅ Yes |
⚠️ Limited |
❌ No |
|
Loaner Sensor Program |
✅ Eligible models |
❌ No |
❌ No |
|
In-House Technicians Only |
✅ Yes |
⚠️ Often outsourced |
✅ Yes |
|
Custom Part Manufacturing |
✅ Yes |
❌ No |
❌ No |
|
WhatsApp & Phone Support |
✅ Yes |
❌ No |
❌ No |
|
Worldwide Service |
✅ Global |
⚠️ Local only |
⚠️ Region limited |
|
Repair Warranty |
✅ Yes |
⚠️ Limited |
⚠️ Limited |
|
Cost |
💚 Save big vs new |
🟡 Moderate |
🔴 Very high |
Dentist Guide:
Should You Repair or Replace Your Planmeca Sensor?
This is the question every dentist asks. Here's the honest answer: in the vast majority of cases, repair is the smarter choice. Here's why:
• Replacement sensors cost thousands of dollars, and repair typically costs a fraction of that
• A professionally repaired sensor with correct parts performs just as well as new
• Replacement means lead times, delivery delays, installation, and staff retraining
• Repairing is more sustainable and produces less electronic waste from your practice
The one exception: if the CMOS chip is destroyed and replacement isn't cost-effective, we'll tell you that upfront with no charge for the diagnosis
Daily Care Tips for Your Planmeca Sensor
Good habits extend your sensor's life. These tips apply to both the ProSensor HD and Legacy models:
• Store sensors in a protective case when not in use, not loose in a drawer
• The ProSensor HD is hermetically sealed and can be fully submerged in disinfectant. Check your Legacy model specs before doing the same
• Don't hang the sensor by its cable; always support the body of the sensor
• Use proper bite-wing positioning rings, which prevent excess pressure on the sensor
• Inspect the magnetic connector area regularly for debris or buildup
• Handle cable ends gently; the weakest point is always where the cable meets the sensor body
For deeper guidance, visit RepairGuru
Why Calibration is the Heartbeat of Your Gendex Unit
How We Calibrate Planmeca Intraoral X-Ray Sensors
Kodak X-Ray Sensor Not Detected? Step-by-Step Troubleshooting
Ready to Fix Your Sensor?
Do not let a broken sensor slow your practice down. We make the repair process simple, fast, and risk-free. Get your free diagnosis today, no commitment required.
|
Your Planmeca Sensor Can Be Fixed
Don't write it off before getting a free diagnosis.
📞 1-855-533-3399 | Start Your Repair | 💬 WhatsApp
Free Estimate · Free Shipping USA & Canada · Worldwide Service |
* Repair availability and pricing may vary by device model, manufacturer, repair type, condition, required parts, and location. Not all models listed may be eligible for repair. Final repair options and charges will be confirmed after evaluation and before service begins.
